Emergency and Crisis Policy
Sprout Anew Is Not an Emergency Service
Sprout Anew Mental Health Services LLC provides scheduled outpatient psychiatric and mental health services. The practice does not operate an emergency department, crisis-response center, or continuously monitored hotline.
The following are not monitored continuously: website contact forms, patient portal messages, email, text messages, voicemail, appointment requests, and prescription-refill requests.
When Immediate Help Is Needed
Call 911 or go to the nearest emergency department when:
- ! You may harm yourself or another person.
- ! You cannot remain safe.
- ! You are experiencing a severe psychiatric or medical emergency.
- ! You have taken an overdose.
- ! You are experiencing a serious medication reaction.
- ! You are severely confused, disoriented, or unable to care for yourself.
- ! Another person is in immediate danger.
988 Suicide & Crisis Lifeline
In the United States, call or text 988, or use the 988 online chat, for immediate emotional support related to suicidal thoughts, mental health distress, substance-use concerns, or another crisis.
During a Telehealth Appointment
At the beginning of a telehealth visit, patients may be asked to confirm their identity, current physical location, callback telephone number, emergency contact, and whether they are in a safe and private setting. When a provider reasonably believes emergency intervention is necessary, the provider may contact emergency services, a designated emergency contact, or another appropriate person as permitted or required by law.
Urgent but Nonemergency Concerns
For urgent concerns that are not immediately life-threatening, contact the office during business hours. Sprout Anew cannot guarantee same-day availability or an immediate response. Do not wait for a portal or voicemail response when the situation is worsening, or safety is uncertain.
Prescription Emergencies
Medication refill requests are not emergency services. Patients should request routine refills sufficiently in advance. For a severe or potentially dangerous medication reaction, call 911 or seek immediate emergency medical care.